@winhelp3 on Twitter

2015-11-27

Mining your support

My immediate reaction to this site
https://www.automatic.com/support/
was to appreciate what it was and what it does and what a good idea it is to respectfully get feedback, ideas and suggestions from a support page.

The site uses Get  customer engagement platform that helps companies build better relationships

The site uses Get Satisfaction
https://getsatisfaction.com
A customer engagement platform that helps companies build better relationships

To find out more about it look at their resources page
https://education.getsatisfaction.com

2014-08-22

Project Xanadu

Ted Nelson is the founder of Project Xanadu
Ted's thinking is in multiple contexts.
He has tried for years to introduce something better than a web full of broken links.

For example a xanadoc is represented as two lists: a list of content and a list of overlays
xanadu.com/xanasimp

Ted describes himself as a "Systems Humanist", thinking of the tapestry of information.

Quote from the interview: "Good UI; make some choices obvious, hide the other less common ones."

Triangulation interview 164:
Note: Duration exceeds 1 hour so consider getting the audio from iTunes.

2012-08-13

Web Standard Design

From twit.tv/show/triangulation/63
Leo Laporte interviews Jeffrey Zeldman.
One of the first web designers, and pioneer of web standard design structure and behavior.
Note: Duration exceeds 1 hour so consider getting the audio from iTunes.

2012-04-29

Don't feed the aggregators

Make your own business website. "Aggregators" make directories of similar businesses and give you a "page". This page is no substitute for your own site. Your own business site would not have a ready link to a competing business. So why are businesses feeding the aggregators?